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Privacy Policy

Aqua D Pure Application

Effective Date: March 1, 2026  |  Last Updated: June 17, 2026

This Privacy Policy explains how Aqua D Pure ("we", "our", or "us") collects, uses, and protects your information when you use the Aqua D Pure mobile application (the "App") available on Android and iOS. The App helps Aqua D Pure technicians and customers manage water purifier installation and service jobs.

By using the App, you agree to this Privacy Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect

The App collects only the minimum information needed to operate:

  • Mobile Number — entered by you at login for OTP verification.

  • One-Time Password (OTP) — entered by you to verify your mobile number.

  • Name, Email Address, and Postal Address — provided by you when you raise a service request or complete your profile, so we can identify you and fulfil the request.

  • Session Token — stored locally on your device to keep you signed in.

  • Push Notification Token — generated by the device and used to deliver order and service updates.

Some customer records, including name, address, email, order details, and service history, may also be entered by Aqua D Pure staff into our backend and displayed to you in the App. Information you provide directly through the App (such as when raising a service request) is sent to and stored on our servers, linked to your mobile number.

The App does not collect payment information, location, photos, contacts, SMS, call logs, or any device advertising identifiers.

2. App Permissions

The App requests only the permissions necessary for core functionality:

  • Internet & Network State — to communicate with our servers.

  • Notifications — to display order and service updates.

  • Vibrate — to alert you when a notification arrives.

3. How We Use Your Information

  • To verify your identity through OTP login.

  • To show technicians their assigned service jobs.

  • To show customers their order status and history.

  • To send notifications about order updates, technician assignments, and service progress.

  • To maintain service records and improve App performance.

4. Information Sharing

We do not sell or rent your personal information. We share data only with the following service providers, strictly to operate the App:

  • WhatsApp / Meta: Your mobile number and OTP are sent through our messaging partner solely to deliver the OTP.

  • Google Firebase: Push notification tokens are processed by Firebase Cloud Messaging to deliver notifications.

We may also disclose information if required by law, court order, or a lawful government request.

5. Data Security

All communication between the App and our servers uses HTTPS encryption. Your session token is stored locally in encrypted storage on your device. OTPs expire within 5 minutes and become invalid after use. While we implement reasonable security measures, no electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. OTPs are auto-deleted after 5 minutes. Session tokens expire within 24 hours. When you delete your account (see Section 7), your personal account data is removed as described below.

Records of service and installation jobs that have already been assigned to a technician or completed are retained after account deletion for the duration required to support warranty obligations and to comply with tax and other legal record-keeping requirements. These records are kept as business records and are no longer linked to an active account.

7. Account & Data Deletion

You can delete your Aqua D Pure account at any time directly within the App. Go to Profile → Delete account, confirm the action, and your account will be deleted immediately. No email request or other contact is required.

When you delete your account, we permanently remove your personal account data, including your authentication and session records, push notification tokens, notification history, and any service requests you raised that have not yet been assigned to a technician.

As noted in Section 6, records of jobs that have already been assigned or completed are retained as business records — which may still include your name, mobile number, and address — where required for warranty, tax, or legal compliance. These records are no longer linked to an active account. If you would like assistance with deletion or have any questions, you can also contact us at support@aquadpure.in.

8. Children's Privacy

The App is intended for use by adults (18 years and older). We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available in the App and on this page, with an updated "Last Updated" date. Continued use of the App after changes are posted means you accept the updated policy.

10. Contact Us

For any questions about this Privacy Policy, please contact:

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